Refund Policy

Effective Date: June 5, 2025

At IIRIS Knowledge, we are committed to delivering high-quality educational experiences that empower our learners. Please read our refund policy carefully before enrolling in any course.

1. General Refund Policy

Due to the nature of digital content, all purchases made on https://courses.iirisknowledge.com are non-refundable once the course content has been accessed or downloaded.

However, we understand that situations may arise, and we aim to be fair and transparent. You may be eligible for a refund under the limited conditions mentioned below.

2. Eligibility for Refund

Refunds may be granted only under the following circumstances:

• Duplicate Payment: If you were charged more than once for the same course.
• Technical Error: If you were unable to access the course due to a technical fault on our platform and we are unable to resolve it within 5 working days.
• Wrong Course Purchase: If you accidentally enrolled in the wrong course and notify us within 24 hours, provided that the course has not been accessed.

3. Non-Refundable Cases

Refunds will not be issued for:

• Course dissatisfaction due to personal preferences.
• Change of mind after purchase.
• Failure to complete the course within the access period.
• Discounted or promotional purchases.

4. How to Request a Refund

To request a refund, please contact us at:

📧 Email: contactus@iirisknowledge.com
📞 Phone:  +91 9717860088 
🕐 Response Time: We aim to respond within 3 business days.

Please include:

• Your full name
• Course name
• Reason for the refund request
• Proof of purchase (invoice/receipt)

5. Refund Processing

If your refund is approved, it will be processed and credited within 7–10 business days to your original method of payment. We will notify you via email once the refund is initiated.

6. Changes to This Policy

IIRIS Knowledge reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.